Enjoy the game, and may you all become masters of The Art of Service!
– Fred is an acclaimed International Consultant in the customer services sector. He consults with international brands across a multitude of business sectors, aiding them to instil a first class level of service within the DNA of the business. When filtered through to the customer facing experience, it is consistently proven to deliver higher repeat business and brand loyalty.
– The Good Service Charter is a framework with which to deliver a first class level of customer service within an organisation, whether that be a small independent bakery, right through to a multinational conglomerate.
– As Creator/Founder of The Art of Service, Fred has developed an educational tool with which applies to any sector of business, geared towards maximising the impact of staff members through a clear understanding of key principles of first class customer service.
Often referred to by his peers as the “Service Jedi” or “Service Guru”, Fred has proven himself to be an inspiring and honest speaker. As one of the few professionals whose material can be tailored to impact small intimate group environments, right through to large gatherings of international business leaders, Fred has proudly worked with an eclectic and impressive portfolio of businesses.
With over 25 years’ experience and a multitude of awards for exceptional service in the restaurant sector, Fred is able to draw upon an unique level of experience to provide Restaurants and Hotel Groups with the level of care and attention to ensure many years of future success.
Fred’s first notable on-screen role arrived in the form of BBC2 show Michel Roux’s Service, during which Fred co-hosted alongside the two-star Michelin chef. He went on to assume the role of Maître D in the hugely popular Channel 4 show, First Dates, culminating in a BAFTA Award for Best Reality and Constructed Factual show.
Fred co-founded Galvin’s Chance in 2008, a charity initiative to help disadvantaged young people get in education, training and full time employment within front of house in the best hotels, restaurants and bars in London.
Fred launched on Christmas Day 2012 National Waiters Day to celebrate all Front of House staff and inspire people in hospitality careers.
In December 2015 Fred launched The Right Course, a new charity initiative to teach prisoners how to run restaurants straight in the heart of the prison.
In January 2016 Fred received the British Citizen Award for his charitable work.
Fred is currently the General Manager at Galvin at Windows, the award winning Michelin-starred restaurant on the 28th floor of the London Hilton on Park Lane.
He is a keen runner and amateur boxer and his motto is “learn forever, enjoy life and make a difference”. His interests include philosophy, history, business and sports. He lives in Peckham and is the proud father of two beautiful children, Andrea and Matteo- Lucien.
He co-hosted Michel Roux’s Service on BBC2 and is a regular on British national radio. He is the main man behind several high profile charities and events including National Waiter’s Day. Fred is also the creator and Director of The Art of Service.
He is an experienced coach and trainer and one of the very professionals whose talks resonate both in small private sessions and with large gathering for worldwide corporations.
Fred worked in some of London’s most celebrated restaurants and since May 2006 holds the position of General Manager at the awards winning Michelin star Galvin at Windows.
Very few speakers equal Fred’s credibility, passion and breadth of experience in the field of customer service.
Fred has delivered talks in many formats, including management team building, team training and coaching, trade events, board briefings, after-dinner speeches, motivational presentations and public seminars.
Fred ’s speeches are unique, informative, entertaining and provocative. He speaks enthusiastically about the contribution of great service to a customer’s experience, a brand’s longevity and reputation as well as its link to business survival and profitability.
For Fred it is about making excellence a habit in every part of life, teaching people about ownership, the beauty of rigor and discipline and helping delegates take responsibility for living their vision and values to the full.
Fred is comfortable talking to any sector and any audiences – customer service principles are the same across industries.
Fred is very involved with many of his own charitable activities. When time allows he is happy to make time to speak and support other charities and worthwhile causes.
To book Fred, please click here.
The Art of Service is proud to be working with our distributing partners Northgate-Training Games
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The Art of Service is very proud and excited to offer the following services:
We also offer a wide ranging and fully integrated business consultancy service.
To contact please email Fred.
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